Customer Support
LISTED BELOW ARE THE TOP THREE FREQUENTLY
ASKED CUSTOMER SUPPORT QUESTIONS.
1. We completed an application Online and no
one has contacted us ?
When you submit an Online application, you will
automatically receive an email confirmation within
minutes. If not, maybe the email you entered on the
form was incorrect. Not sure? Just resubmit your
request! If it was correct, please check your junk mail
or spam folder. Why? Sometimes certain email
clients may not recognize emails from
1floridalending.com. If you find our email domain
name 1floridalending.com in your Spam or Junk
folder. Just add the @1floridalending.com domain or
specific persons at the www.1floridalending.com to
your email contacts and/or safe senders and/or white
list. Also, some email providers allow you to mark
certain message as “NOT SPAM” or “ALLOW SENDERS”
etc. If your still having issues, please contact
Customer Support using the form below.
2. We have not been updated on the status of our
loan for many days?
There are no set update timelines on an active loan
file. The frequency of a loan updates varies
throughout the loan process, but are generally sent
twice weekly after your loan documents are
submitted to our processing/underwriting
department. Updates may increase depending on
the type of loan, requests for additional
documentation, underwriting issues, holidays, and
secondary reviews. The delivery methods for updates
may vary from email, text message and/or by
telephone.
3. Why are there delays?
Generally speaking, most loans take 21 to 30 days to
receive final approval from underwriting. This
timeline starts when a completed loan file and the
required documentation are submitted to
underwriting for approval. It is important to note,
that there can be a host of reasons for delays any
time throughout the loan process. On the
underwriting side, the most common delay is when
underwriting requires additional documentation
and/or requests updated documentation even after
issuing a conditional approval.
On the borrower’s side, there could be document
errors, incorrect information, missing bank statement
pages, unreadable or illegible documentation, credit
rating changes during the review period and not
providing documents in a timely manner when
requested or sometimes borrowers fail to disclose
recent purchases, litigation, child support etc...
Needless to say, there are too many variables to list
here and borrowers should expect the unexpected.
The good news is that these are the exceptions and
not the rule with most of the "issues" listed above are
resolved quickly.
POPULAR LINKS
Disclaimer: All Loan programs, rates and terms can change without notice and are subject to credit and underwriting approval. Loan charts
highlight min/max constraints, assumptions & random scenarios only. We will always work hard to approve your loan but there are no guarantees
of any kind expressed or implied that your loan we be approved.
© 2007 - 2020 1st Florida Lending Corp. - All rights reserved I Privacy Policy I Terms of Use I
Florida’s Top Rated Mortgage Lender I We are Not Brokers
48 Programs I No RETAIL Brokers Fees I GET QUOTE
800-655-1345 I ALL LOAN INQUIRIES CALL 407-300-2558
Do you have a Question? Comment?
or Complaints? If YES! We would like
to hear from you. Please complete and
submit our 24/7 customer support form
below..
1st Florida Lending Corp., a registered Mortgage Lender Orlando servicing all of Florida offering over 48 loans
programs including Conventional Loans, Non-Conforming Loans, FHA Loans, VA Loans, USDA Loan, Self-Employed Loans, Bank
Statement Loans, No-Doc Loans, Reverse Mortgage Loans, ITIN Loans, Rental Investment Loans, to name a few and specializing in
Bank Statement Loans or “stated loans” requiring no Tax Return verification and much more. * No broker or lender fees are for FHA,VA,
USDA and Conventional loan types Main Office: 2151 Consulate Dr. * Suite 8 * Orlando, FL., 32837 * Telephone (800) 655-1345 *
(407) 300-2558 * Fax (877) 401-9955We are approved lenders for all Government Loans and registered with the Florida Office of
Financial Regulation - # MLD106When Banks Say No ! We Say YES ! ® is a registered trademark owned by 1st Florida Lending Corp.