Customer Support



1. We completed an application Online and no

one has contacted us ?

When you submit an Online application, you will

automatically receive an email confirmation within

minutes. If not, maybe the email you entered on the

form was incorrect. Not sure? Just resubmit your

request! If it was correct, please check your junk mail

or spam folder. Why? Sometimes certain email

clients may not recognize emails from If you find our email domain

name in your Spam or Junk

folder. Just add the domain or

specific persons at the to

your email contacts and/or safe senders and/or white

list. Also, some email providers allow you to mark

certain message as “NOT SPAM” or “ALLOW SENDERS”

etc. If your still having issues, please contact

Customer Support using the form below.

2. We have not been updated on the status of our

loan for many days?

There are no set update timelines on an active loan

file. The frequency of a loan updates varies

throughout the loan process, but are generally sent

twice weekly after your loan documents are

submitted to our processing/underwriting

department. Updates may increase depending on

the type of loan, requests for additional

documentation, underwriting issues, holidays, and

secondary reviews. The delivery methods for updates

may vary from email, text message and/or by


3. Why are there delays?

Generally speaking, most loans take 21 to 30 days to

receive final approval from underwriting. This

timeline starts when a completed loan file and the

required documentation are submitted to

underwriting for approval. It is important to note,

that there can be a host of reasons for delays any

time throughout the loan process. On the

underwriting side, the most common delay is when

underwriting requires additional documentation

and/or requests updated documentation even after

issuing a conditional approval.

On the borrower’s side, there could be document

errors, incorrect information, missing bank statement

pages, unreadable or illegible documentation, credit

rating changes during the review period and not

providing documents in a timely manner when

requested or sometimes borrowers fail to disclose

recent purchases, litigation, child support etc...

Needless to say, there are too many variables to list

here and borrowers should expect the unexpected.

The good news is that these are the exceptions and

not the rule with most of the "issues" listed above are

resolved quickly.

Customer Support Carlos Matos  CEO &FOUNDER Carlos Matos  CEO &FOUNDER
Click for the BBB Business Review of this Mortgage Lender in Orlando FL
Disclaimer: All Loan programs, rates and terms can change without notice and are subject to credit and underwriting approval. Loan charts highlight min/max constraints, assumptions & random scenarios only. We will always work hard to approve your loan but there are no guarantees of any kind expressed or implied that your loan we be approved. © 2007 - 2020 1st Florida Lending Corp. - All rights reserved I Privacy Policy I Terms of Use I
Carlos Matos I Florida Direct Lenders

Florida’s Top Rated Mortgage Lender I We are Not Brokers

1st Florida Lending

48 Programs I No RETAIL Brokers Fees I GET QUOTE

800-655-1345 I ALL LOAN INQUIRIES CALL 407-300-2558

Do you have a Question? Comment?

or Complaints? If YES! We would like

to hear from you. Please complete and

submit our 24/7 customer support form


1st Florida Lending Corp., a registered Mortgage Lender Orlando servicing all of Florida offering over 48 loans

programs including Conventional Loans, Non-Conforming Loans, FHA Loans, VA Loans, USDA Loan, Self-Employed Loans, Bank

Statement Loans, No-Doc Loans, Reverse Mortgage Loans, ITIN Loans, Rental Investment Loans, to name a few and specializing in

Bank Statement Loans or “stated loans” requiring no Tax Return verification and much more. * No broker or lender fees are for FHA,VA,

USDA and Conventional loan types Main Office: 2151 Consulate Dr. * Suite 8 * Orlando, FL., 32837 * Telephone (800) 655-1345 *

(407) 300-2558 * Fax (877) 401-9955We are approved lenders for all Government Loans and registered with the Florida Office of

Financial Regulation - # MLD106When Banks Say No ! We Say YES ! ® is a registered trademark owned by 1st Florida Lending Corp.

Carlos Matos  CEO &FOUNDER